1. The shipping cost of an item varies depending on the country of destination and the size of the order.
2. If the buyer is willing to receive the item at their place of residence, they are required to provide the exact address, indicating the apartment and house number, street, city, country and contact telephone number. .
3. Items will be delivered by courier service.
4. After the item is transferred to the courier, we will notify you by SMS or email.
5. Before arriving at your place of residence, the delivery person will inform you by phone or SMS about the planned delivery time.
6.Order delivery time:
European Union countries: 2-5 business days
Countries outside the European Union: 5-14 business days
United Kingdom: 4-9 business days
Lithuania: 1-2 business days
Latvia: 2-3 business days
Estonia: 2-3 business days
Poland: 2-3 business days
Finland: 2-5 business days
Austria: 2-4 business days
Belgium: 2-4 business days
Czech Republic: 2-4 business days
Denmark: 2-4 business days
Luxembourg: 2-4 business days
Netherlands: 2-4 business days
France: 2-4 business days
Slovakia: 2-5 business days
Germany: 2-4 business days
Italy: 3-6 business days
Croatia: 2-6 business days
Liechtenstein: 2-4 business days
Slovenia: 2-5 business days
Sweden: 2-5 business days
Hungary: 2-4 business days
Ireland: 3-6 business days
Bulgaria: 3-6 business days
Greece: 3-6 business days
Spain: 3-5 working days
Portugal: 3-6 business days
Romania: 2-5 business days
Switzerland: 5-12 business days
Norway: 5-12 business days
8. This delivery time does not apply if the item chosen by the buyer is not in stock or in the event of unforeseen circumstances for which the seller is not responsible.
9. The customer is obliged to pick up the ordered items personally or they are picked up by the person specified in the delivery information. In other cases, the customer has no right to claim that the item was delivered to the wrong person.
10. The Seller is not held liable for the delivery of items if the items are not delivered or are not delivered on time, and for delays or under circumstances for which the Buyer is responsible, the Buyer is liable.
11. Goods are delivered via: United States, Canada, Lithuania, Latvia, Estonia, Poland, Finland, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, France, Slovakia, Germany, Great Britain (United Kingdom), Italy, Croatia, Slovenia, Sweden, Hungary, Ireland, Bulgaria, Greece, Spain, Portugal, Romania, Switzerland, Norway, Serbia, Bosnia and Herzegovina, Montenegro, Albania.
* Merchandise is also shipped outside the US, Canada and the European Union. For details on specific shipping costs, please see the product purchase process website or contact us by email. info@teddyway.hr or send us a message on the contact page with contacts.
12. Our production delivery companies: DHL Global, DPD Europe, Postnord, Venipak.